Stay Calm and Stand Up: Becoming more assertive in the Workplace

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In this Assertiveness Training Course, you will learn the various building blocks from enhancing your self esteem, listening skills, to learning to say "No". From either a passive or aggressive person, you can develop to a more assertive person. This will increase your confidence and effectiveness in handling conflicts and constructive dialogue with others. At the end of this programme, participants will be able to: 1. Clarify your rights as a representative of your organisation. 2. Identity and overcome barriers to assertiveness - communicate assertively.